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Questions you might ask

What’s required for me to pay with Tamara?

It’s simple! You’ll need to be over 18 years old with a valid, verifiable mobile number, a valid ID, and a valid payment card in Saudi Arabia, the United Arab Emirates or Kuwait.* * Tamara's availability may vary depending on the store you are shopping at.

When can I expect to receive my order if I choose to pay with Tamara?

You’ll receive your order on time, and make your payments according to your payment plan. If you have any questions or concerns regarding payments, please reach out to the Tamara Customer Care team for support.

What happens if I want to make a return / cancellation?

With Tamara, it’s hassle-free! Based on the store’s policies, request the return or cancellation from the store. Once the store informs us of your return or cancellation, your payment plan will be updated and the relevant amount will be refunded to your account. For more details, please visit Tamara help center.

Why was my order declined?

There are several potential reasons for rejection, including but not limited to the following:

Your card isn't activated or fit for e-commerce purchasing.
You have prior commitments to your bank/telecommunications company and/or are flagged by Simah/Al Etihad Credit Bureau (AECB)/Ci-Net.
You have overdue payments with Tamara.
Tamara's intricate risk system considers the value of your purchase too high.
The value of the items you're trying to buy exceeds the allowed purchase limit.

If none of the above reasons apply to you, please try again with a different card.

How do I pay with Tamara?

Just shop your favorite stores, and select Tamara as your payment method on the store’s checkout page! If you’re shopping in-store, simply inform the cashier that you’d like to pay with Tamara and follow the steps shared with you.

What happens when I miss a payment?
At Tabby, we strive to promote responsible spending habits by carefully evaluating every purchase before approval. We also send regular reminders to ensure you don't miss any payments. It is important to note that if we are unable to collect payment on the scheduled due date, you will not be able to make any further purchases through Tabby until the dues are paid.
In the case of overdue payments, a collection fee will be applicable for customers in the markets of UAE, Kuwait, Bahrain, and Qatar.
As for customers in KSA, starting 16 December 2023, there will be no more collection fees imposed on Tabby orders.
How do I make a payment?
The fastest and easiest way to make your payments and check your payment status online and through the Tabby app.
* UAE - Apple Pay, Visa, MasterCard
* KSA - Apple Pay, Visa, MasterCard, MADA
* Kuwait - Visa, MasterCard, KNET, Apple pay
* Bahrain - Visa, MasterCard, Benefit
* Qatar - Visa, MasterCard
Will I be auto-charged when my payment is due?
Yes, if you pay with a credit card (Visa / MasterCard / Mada).
I received an error when trying to make a payment. What should I do?
Here’s what we recommend you to try to make a successful payment:
* Make sure that you have the latest version of Tabby’s app.
* Make sure that you have sufficient funds.
* Make sure that you entered all card information correctly.
* Try again with another card or Apple Pay.

How do refunds work with Tabby?
Once you accept your customer's return, refunds with Tabby are easy with partial or full refunds. You can make a refund through the Tabby dashboard or automate refunds with our API documentation.
When will the customer be refunded after we registered a return?
After you register the return, your customer will be able to see the refunded amount back in the original card they used for purchase. This usually takes between 14-21 working days depending on the customer’s bank.

Size Chart

UK	US	EURO	To Fit Foot Length (cm)
3	5	36	22
4	6	37	23
5	7	38	24
6	8	39	25
7	9	40	26
8	10	41	27
9	11	42	28
10	12	43	29

Kradle Store Pvt Ltd was founded by 3 of professionals who have come together to address one of the basic need of every human being -SLEEP. Sleep is a simple tool which if used effectively can do loads to our well-being, like boosting immunity, reducing risks of lifestyle diseases such as Diabetes, hypertension, heart diseases etc. Good sleep can boost metabolism, reduce weight, improve memory, hormonal balancing and many other health benefits. All of us spend almost one third of our life sleeping, yet we pay least attention to make ourselves aware about how to ensure “Good Sleep”

We realised that majority of the people were not clear about the aspects like what kind and configuration of Mattress or pillows they should use, when it’s the time to change their mattress/pillows, which material is more suitable, what level of firmness, what thickness is most suitable and so on……

Due to lack of awareness and clarity people either end up either paying extra and buying a product which may not be best suitable for them. This results in sub-optimal support and comfort during their sleep. This affects their sleep quality and ultimately their health. We decided to bridge this need gap and provide good products at reasonable price to ensure that everyone can have Good Sleep and Great Health. We feel that providing good products for good sleep, will be our contribution to the society. It was this thought which made us quit our High profile jobs in most reputed organisations.

Thus “KOZYNAP” range of products was launched, which is a result of decades of experience, research, inputs from experts who deals in Lifestyle disease management, inputs from Orthopaedics. So rest assured “KOZYNAP” products are designed and manufactured for ensuring “Good Sleep. Great Health”

SANDEEP SANYAL

FOUNDER

Sandeep has done BE and M.Sc IT (UK). He worked in World Bank at UK for 10 years and then entered into the business of manufacturing of Sleep Products. He has more than 10 years of experience in this field. He has developed lot of innovative products for leading Brands in this industry. His in-depth experience and knowledge of sourcing of best quality raw materials, ingredients and best practices/systems ensure that all Kozynap products meet stringent quality check benchmark before leaving the factory gates.

RAJESH SINGHAL

FOUNDER

Rajesh is and Engineer and MBA. He has done Executive MBA from IIM Kolkata and also leadership programs from IS Hyderabad. He has 25 years of experience in Middle/Top Management roles in Tata Motors, SREI and Times Group. He has extensive experience in creating Channel network, Product Management, Market research and product development. He plays a key role in developing Strategic road map for the company and creating robust systems and processes for the rapid and exponential growth of the company.

CHINMOY MALLICK

FOUNDER

Chinmoy is an alumni of IIT (Kharagpur) and IIM ( Lucknow). He has a rich professional experience in organisations like Goldman Sachs, Infosys, Brand Capital ( Times Group) and OYO Japan. He has in-depth knowledge and experience in Tech and Finance management. His experience of scaling up companies to rapid growth stage is key factor for Kozynap’s expansion

AISHWARYA BISWAS FOUNDER & MD AULI ACTIVE AYURVEDA

Aishwarya Biswas, the founder of fast-growing wellness and beauty brand AULI is creating new waves by becoming the only woman entrepreneur from Kolkata to appear on the first ever season of Shark Tank India and also successfully winning funding for her company.
A well-known face in the beauty and wellness industry, Aishwarya was the winner of the Lakme Sananda Tilottama in 2001. A true beauty with brains, she then went on to complete her graduation from NYU, with no less than a double major. She capped off her academic achievements with a post-grad MBA from one of the most premier, globally-ranked business schools S.P. Jain Global while simultaneously earning a diploma from the London School of Economics.
Aishwarya is also a trained image consultant from the iconic Fashion Institute of Technology, New York and has left a significant global footprint, having lived in 5 countries and having worked at senior management levels for over a decade for top corporates such as Reliance and Godrej, before starting AULI. She brings her formidable corporate and world experience to her unique line of wellness products and as a popular lifestyle and social media influencer, keeps AULI relevant, accessible, informative and interactive while providing customised, effective and affordable solutions .
Aishwarya has travelled to the SelectUSA Summit in Washington DC and has been a part of an all-women entrepreneur delegation to the United States in 2018 with the Indo American Chamber of Commerce. She has been the speaker at many Start-up and Entrepreneurship Summits by large bodies like CII, ICC, BCCI & Entrepreneur India and has been widely written about in India Today, The Telegraph and Entrepreneur magazine and in various other publications and online spaces. She has also recently been inducted as a member of the Rotary Club of Kolkata for her philanthropy.
Being not just an entrepreneur, but a woman entrepreneur is a mantle that Aishwarya undertakes with not just pride, but great responsibility. Hence AULI continues to be a business not just founded and led by a woman, but also one whose total employee strength consists of 80% female employees. Since inception, AULI has also focussed quite dedicatedly on women empowerment by creating economic and work opportunities for women to be financially independent. Alongside, Aishwarya has and continues to personally mentor several women through her various social networks and tie-ups.