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Questions you might ask

What’s required for me to pay with Tamara?

It’s simple! You’ll need to be over 18 years old with a valid, verifiable mobile number, a valid ID, and a valid payment card in Saudi Arabia, the United Arab Emirates or Kuwait.* * Tamara's availability may vary depending on the store you are shopping at.

When can I expect to receive my order if I choose to pay with Tamara?

You’ll receive your order on time, and make your payments according to your payment plan. If you have any questions or concerns regarding payments, please reach out to the Tamara Customer Care team for support.

What happens if I want to make a return / cancellation?

With Tamara, it’s hassle-free! Based on the store’s policies, request the return or cancellation from the store. Once the store informs us of your return or cancellation, your payment plan will be updated and the relevant amount will be refunded to your account. For more details, please visit Tamara help center.

Why was my order declined?

There are several potential reasons for rejection, including but not limited to the following:

Your card isn't activated or fit for e-commerce purchasing.
You have prior commitments to your bank/telecommunications company and/or are flagged by Simah/Al Etihad Credit Bureau (AECB)/Ci-Net.
You have overdue payments with Tamara.
Tamara's intricate risk system considers the value of your purchase too high.
The value of the items you're trying to buy exceeds the allowed purchase limit.

If none of the above reasons apply to you, please try again with a different card.

How do I pay with Tamara?

Just shop your favorite stores, and select Tamara as your payment method on the store’s checkout page! If you’re shopping in-store, simply inform the cashier that you’d like to pay with Tamara and follow the steps shared with you.

What happens when I miss a payment?
At Tabby, we strive to promote responsible spending habits by carefully evaluating every purchase before approval. We also send regular reminders to ensure you don't miss any payments. It is important to note that if we are unable to collect payment on the scheduled due date, you will not be able to make any further purchases through Tabby until the dues are paid.
In the case of overdue payments, a collection fee will be applicable for customers in the markets of UAE, Kuwait, Bahrain, and Qatar.
As for customers in KSA, starting 16 December 2023, there will be no more collection fees imposed on Tabby orders.
How do I make a payment?
The fastest and easiest way to make your payments and check your payment status online and through the Tabby app.
* UAE - Apple Pay, Visa, MasterCard
* KSA - Apple Pay, Visa, MasterCard, MADA
* Kuwait - Visa, MasterCard, KNET, Apple pay
* Bahrain - Visa, MasterCard, Benefit
* Qatar - Visa, MasterCard
Will I be auto-charged when my payment is due?
Yes, if you pay with a credit card (Visa / MasterCard / Mada).
I received an error when trying to make a payment. What should I do?
Here’s what we recommend you to try to make a successful payment:
* Make sure that you have the latest version of Tabby’s app.
* Make sure that you have sufficient funds.
* Make sure that you entered all card information correctly.
* Try again with another card or Apple Pay.

How do refunds work with Tabby?
Once you accept your customer's return, refunds with Tabby are easy with partial or full refunds. You can make a refund through the Tabby dashboard or automate refunds with our API documentation.
When will the customer be refunded after we registered a return?
After you register the return, your customer will be able to see the refunded amount back in the original card they used for purchase. This usually takes between 14-21 working days depending on the customer’s bank.

Size Chart

UK	US	EURO	To Fit Foot Length (cm)
3	5	36	22
4	6	37	23
5	7	38	24
6	8	39	25
7	9	40	26
8	10	41	27
9	11	42	28
10	12	43	29

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Customer Testimonials

دويف. عزيزة بن محمد. الكويت

أقيم تجربتي في التسوق مع تطبيق doyuf.com باعتبارها واحدة من أفضل التجارب في الآونة الأخيرة. لقد تمكنت ببساطة و سرعة عملية الشراء في الحصول على النظارات الشمسية ذات الماركة المفضلة لدي، وذات الجودة رائعة . أوصي بهذا التطبيق بشدة و طبعا سأقوم بالتسوق مرة أخرى. شكرا.

Swastika Mukherjee, Actress

Magic Potion is a real magic. It has two beautiful ingredients which are Aloe vera and Turmeric. Aloe vera sooths your skin, even if you have very sensitive skin it will calm your skin and it will help in nourishing the skin beautifully. This aqua gel is super light on your skin. It’s non-sticky and has anti-septic properties. Try the product and see the results yourself.

ريم هزية. المملكة العربية السعودية.

أوصي بشدة ب doyuf.com.كان من الصعب جدًا بالنسبة لي العثور على حقيبة رائعة ذات ماركة لإهدائها لصديقتي حتى عثرت على doyuf.com عبر Instagram واخترت حقيبة GUCCI. إن المجموعة الواسعة من خيارات الحقائب ذات العلامات التجارية الأصلية في تطبيق doyuf مذهلة وأنا سعيد جدًا بالمنتج. شكرتني صديقتي كثيرًا لدرجة أنني أوصيتها بـ doyuf وبدأت بالتسوق من doyuf هي أيضًا. استمروا في العمل الجيد doyuf.

BHAICHUNG BHUTIA, FOOTBALLER

I have been away from sugar for at least a year now. Honey not only adds flavour but also ups your energy. You must cut down on sugar to stay fit. Have a spoon of honey with a glass of milk and you are good to go.

زياد - الدوحة

وجدت هذا التطبيق الجديد Doyuf ويجب عليكم تجربته يا شباب. أنا من الدوحة وكان تسليم ساعتي فيرساتشي في الوقت المناسب. لا يتم التسليم في الوقت المحدد فحسب، إن جودة المنتج عالية والأسعار مذهلة. سوف أتسوق المزيد و اوصي بشدة بهذا التطبيق.

Rachna Banerjee, Actress

Frankly speaking, I am very satisfied with Auli because they have different products for different skin types. I have always been very comfortable in using all the Auli products. One of the must have products Auli products for me is Dazzle - Instant Glow Floral Face Mist. Whenever I have a party to attend and I want to keep it low-key, I spray this mist on my face and it adds an instant glow and has a very nice shimmer. It’s a must have in my kitty.

Falaque Rashid Roy, Actress

Rather than using shimmer powder, it’s better to use Gold Digger- Illuminating Face And Body Highlighter. It stays all day and has aloe vera in it. It gives a very nice and natural sheen. I love the glow. It blends amazingly into the skin. It’s very hydrating and It is a multi-purpose product. It can be used as an eyeshadow, you can put it on your lips to create a metallic look and it can be used as a body highlighter as well.

Swastika Dutta, Actress

People think that we actors wear makeup all the time. But let me tell you a secret when you have a friend like Auli, you can go out without makeup. Auli has made me confident enough to go out without makeup. The products are chemical-free and have made my skin smoother and healthier. Though I love all their products but Dew is one product I swear by. I carry it everywhere. It’s rejuvenating and hydrates my skin so well.

Richa Sharma, Actress

I’m the biggest fan of Auli and it has changed my skincare routine. Whenever I have shoots, the first thing I do in the morning is I mix Unmask with Pure honey and apply it on my face. I don’t use any other skincare products now. For me it’s Auli or Nothing!

Mohammed al Fahim

My shopping experience with Doyuf has been amazing. They have a huge list of branded products to choose from and the carrera bag that I bought was of great quality and delivered on time too. I was in two minds to shop from a new site but these guys exceeded by expectations. Smooth interface and easy to shop and I will definitely recommend and buy more. Good going Doyuf.

Ameer Alsarkassy

I want to thank DOYUF for the VERSACE WATCH its very beautiful and I will do more buying more and more...thank you so much.

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