Online Shopping Store UAE

Returns

Our return policy allows for a 7-day window from the date of item receipt to initiate a return.

Products that have been serviced by an external provider are not eligible for returns.

To qualify for a return, your item must remain in its original condition—unworn or unused, complete with tags, and in its original packaging. A valid receipt or proof of purchase is also required.

To initiate a return, contact us at care@doyuf.com. Upon approval, we will provide a return shipping label and detailed instructions on where and how to send the package. Please note that returns sent without prior authorization will not be accepted.

Feel free to reach out to us at care@doyuf.com for any inquiries regarding returns.

Packaging

Please return all items in their original, unused condition, including all packaging, tags, protective coverings, and any included accessories. This allows us to approve your return claim and ensures the item remains in pristine condition during its return journey.

Damages and Issues

Upon receiving your order, carefully inspect the items and notify us immediately if you discover any defects, damages, or if the wrong item was received. This allows us to promptly address and rectify the situation.

We kindly request customers to document an unboxing video (full 360 angles) upon receiving a package. This video serves as essential proof for damage claims and should be recorded in clear lighting.

In the event of defects, return the product to us within 7 days of receiving it, accompanied by an unboxing video showcasing the damaged parts and the packing slip outside of the package. For cases related to bad packaging, please provide both an unboxing video and a damaged product video within the 7-day timeframe.

Unfortunately, we are unable to process exchanges without the required video evidence, or if the provided video has been edited or paused.

Submit the unboxing video and product pictures, along with your Order ID number, to care@doyuf.com using the subject line "EXCHANGE IT PLEASE" within 30 days from the receipt date. Subsequently, send the product slated for exchange to the address provided in our email.

Refunds

Once we receive and assess your return, we will notify you of the approval status for the refund. If approved, the refund will be automatically processed through your original payment method. Keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.

Please note that used products are not eligible for return or exchange.

CONTACT US

For any inquiries regarding our Return/Refund policy, please contact us at care@doyuf.com.

Non-Delivery

As a responsible brand, we at Doyuf agree to provide refunds to the buyers who do not receive their selected product, received too late or the product does not match the description as stated.

Non- delivery

If the buyer does not receive the item, the brand will refund the buyer. However, the following situations are bound to happen:

a) The buyer does not receive the product as the product was never shipped.

b) The buyer did not receive the product because it was not sent to the address provided to Doyuf.

c) There is no proof that the product was shipped to the buyer.

Not as described

If the buyer demonstrates that either of the below-written situations is true, then Doyuf will grant a refund.

a) The item is not as described in the materials and is different from listing description or the images on the Platform.

b) The item is different from what is displayed and described on the Platform in terms of colour, model, version, or size.

c) The item has a different design or material.

d) The item was described as authentic, but it is not.

e) The brand sold the product without disclosing the broken or missing part.

f) The quantity of items delivered is different from the order.

Late delivery refers to product delivery beyond the time the seller agreed to deliver as per the schedule. If the buyer proves that the below-written conditions were met.

a) The items were ordered for a specific occasion or event.

b) The items are of no utility after the date.

c) The brand failed to ship the product according to their processing time or the date agreed as per the conversations.

Non-Offer Products

1. We have a return policy if the product you receive is damaged and you have informed us within 24 hours of delivery but with a video proof that is while opening the product, shoot a video of the same. You can email us at care@doyuf.com with the order number or can Whatsapp at
+ 971 552901770

2. We will pick up the products, and once we receive the products, we will dispatch the new ones.

Offer Products

1. There is no return policy on offer products. We replace only damaged products with the same design or availability.

NOTE: We do not accept any exchange and returns on HANDMADE products, SALE products, customised products, and INTERNATIONAL orders.

Exchange policy:

We at Doyuf have an extensive exchange policy that helps our customers survive and build trust in each other. We have an exchange policy that works in favour of both parties and helps in the growth of the Doyuf Community.

DEFECTIVE AND DAMAGED ITEMS

All our products are checked diligently before packing. We also pack carefully so that the product is not damaged while in transit. However, if so is the fate, and in case of a very rare instance of items getting damaged in transit, please get in touch with us via email at care@doyuf.com or WhatsApp at +971 552901770 within 24 hours of receiving the package. We will help you resolve any issues as quickly as possible by replacing the item. Once the defective or damaged item has been returned to us by post, we will dispatch the replacement.

 Refunds will be made only through the original mode of payment. It will take about 45 days for the refund transfer to be made. Returns are easy and as seamless as ordering the product. Contact Us to initiate the return. Then the brand will give you a call explaining the process once you have initiated the return. Doyuf bears the shipping charges for returning or refund of products. One of the important criteria for refund is that the product requires installation. The certified installation partner should install it to fulfil the refund or return policy.